Terms of service

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Service (“Terms”) set forth the rights, obligations, and responsibilities between SHININGLION (the “Company”) and users (“Members”) with respect to the Company’s mobile game services and related networks, websites, and other offerings (collectively, the “Services”).

The Company’s Privacy Policy and other related policies also apply to the use of the Services. By reference, they form part of these Terms.The Company’s Privacy Policy and other related policies also apply to the use of the Services. By reference, they form part of these Terms.

Article 2 (Definitions)

① The terms used in these Terms are defined as follows:

• “Company” means the service provider offering games and related services through mobile devices.

• “Member” refers to a person who enters into a service agreement under these Terms and uses the Services provided by the Company.

• “Temporary Member” refers to a user who provides only partial information and uses only limited features of the Services (for example, guest login or accounts not linked/verified with external accounts).

• “Mobile Device” refers to any device capable of downloading, installing, and running content, such as cell phones, smartphones, PDAs, or tablets.

• “Account Information” means the set of data provided to the Company by the Member, including account ID, external account information, device details, nickname, gameplay information (character data, level, etc.), and payment information.

• “Content” means all digital materials created or provided by the Company for use on mobile devices, whether paid or free (including games, applications, items, and related services).

• “Open Market” means the electronic marketplace environment on mobile devices where users can install and purchase game content.

• “Application” refers to any program provided by the Company that Members download or install on a mobile device to use the Services.

• “Game Services” means the games and related features provided by the Company that run on mobile devices.

• “Paid Transactions” means purchases or payments made through payment processors approved by the Company in order to use certain content or services.

• “Affiliate Services” means services provided through partnerships with other mobile service providers, where Members can access Services on their devices using account details from the affiliated services.

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② For terms not defined above, definitions will follow relevant laws, service-specific policies, or generally accepted practices.

Article 3 (Company Information)

The Company will make the following information easily accessible to Members within the Services. The Privacy Policy and these Terms may instead be accessible through linked screens:

• Contact email address

• Privacy Policy

• Terms of Service

Article 4 (Effectiveness and Amendments to the Terms)

1. The Company will post these Terms within the Services or on a linked screen so that Members can easily review them.

2. When amending these Terms, the Company will notify Members of the effective date, details of the changes, and reasons for amendment at least 7 days before enforcement (30 days in case of material or unfavorable changes). Notification may be given within the Services or on a linked page.

3. The Company reserves the right to revise, modify, add to, or delete parts of these Terms, its Privacy Policy, or other related policies at its sole discretion by posting the changes on the Services. By continuing to use the Services, Members are deemed to have accepted such changes. If a Member does not agree with the latest version of the Terms, Privacy Policy, or other rules, their right to use the Services will immediately terminate, and they must cease using the Services.

4. By agreeing to these Terms, Members are also deemed to agree to any future amendments. Failure to explicitly reject the amended Terms before the effective date will be considered acceptance. The Company is not liable for issues arising from a Member’s failure to review such amendments.

5. Members have the right to refuse amended Terms. In such cases, they may terminate their agreement (withdraw membership) and stop using the Services. However, if the Company has announced that failure to express rejection before the effective date will be deemed acceptance, continued use without explicit rejection constitutes agreement.

6. The Company may amend these Terms within the bounds of applicable laws, including the Consumer Protection in Electronic Commerce Act, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Content Industry Promotion Act.

   
   

Article 5 (Formation and Application of the Service Agreement)

1. A service agreement is formed when an applicant (“Applicant”) agrees to these Terms and submits a service use request, and the Company accepts it. Applicants who are minors or require legal guardian consent under applicable laws must secure such consent to validly continue using the Services. Applicants must provide accurate, truthful information during registration. Members who fail to do so will have no claim to rights under these Terms and may face penalties under law.

2. The Company generally accepts applications. However, it may refuse in the following cases:

• False or incomplete information is provided.

• The Services are accessed from countries where they are not offered, especially through abnormal or circumvention methods.

• The application is for illegal purposes under the Game Industry Promotion Act or other laws.

• The application intends to disturb public order or offend public morals.

• The Services are intended for fraudulent or commercial exploitation.

• Any other cases where acceptance is deemed inappropriate.

3. The Company may delay acceptance until the issues are resolved if:

• There is insufficient capacity or technical limitations.

• Service disruptions or payment issues occur.

• Other comparable issues exist.

4. Members are responsible for any internet or mobile data fees incurred by using the Services. Questions about such charges should be directed to their telecom or internet service provider.

5. Some Services may be provided for a fee.

6. If the Services cannot be launched due to business or technical issues, the Company will notify Members through its website or directly.

7. For convenience, the Company may allow “Temporary Member” accounts. However, if a device is changed, reset, modified, or content deleted, account data may be lost and unrecoverable. The Company does not guarantee recovery or provide compensation for such losses.

Article 6 (Governing Rules Outside the Terms)

Matters not specified in these Terms will follow the relevant laws of the Republic of Korea, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, and other applicable regulations.

Article 7 (Operating Policies)

1. The Company may establish operating policies (“Operating Policies”) to supplement these Terms or to regulate delegated matters. By agreeing to these Terms, Members also agree to comply with the Operating Policies.

2. The Company will post the Operating Policies within the Services or on a linked page so that Members can review them.

3. Any amendments to the Operating Policies will follow the same procedures as in Article 4. However, if the changes are minor (non-material or within predictable scope), the Company may simply announce them in advance through the Services.

Chapter 2. Privacy & Data Protection

Article 8 (Protection and Use of Personal Information)

The Company strives to protect Members’ personal information in accordance with applicable laws. The collection and use of such information follow relevant laws and the Company’s Privacy Policy. However, the Privacy Policy does not apply to linked third-party services outside the Company’s control.

Depending on the nature of the Services, non-personal details such as nicknames, character information, or status messages may be publicly visible.

Except as required by law or government authorities, the Company will not provide personal information to third parties without the Member’s consent.

The Company is not liable for any damages caused by a Member’s own negligence leading to personal information leaks.

Chapter 3. Obligations of the Parties

Article 9 (Obligations of the Company)

The Company shall faithfully comply with applicable laws, these Terms, and its duties in good faith.

The Company will maintain security systems to protect Members’ personal and financial information, publish a Privacy Policy, and comply with it. Except as permitted under these Terms and the Privacy Policy, the Company will not disclose or provide personal information to third parties.

The Company will make best efforts to repair or restore services without delay if facilities fail or data is lost/damaged during service improvements, unless caused by force majeure or unavoidable technological limitations.

Article 10 (Obligations of Members)

Members must comply with these Terms, Company policies, and notices. Members must not engage in the following:

Providing false information during registration or account changes.

Trading, gifting, or otherwise exchanging in-game assets (IDs, characters, items, currency, etc.) in unauthorized ways.

Impersonating Company staff or others, or misrepresenting relationships.

Using stolen credit cards, phone numbers, or bank accounts to make payments, or misusing another Member’s ID/password.

Collecting, storing, publishing, or distributing other Members’ personal information without consent.

Engaging in gambling, obscene or indecent acts, linking to adult sites, or distributing content that causes disgust, fear, or harassment.

Using the Services for profit, business, advertising, political, or election purposes without authorization.

Copying, distributing, or exploiting information obtained from the Services, or abusing bugs.

Deceiving others to gain benefits, or harming other Members.

Infringing intellectual property or publicity rights, or defaming others.

Uploading or distributing viruses, malware, or code intended to damage systems.

Modifying the application, reverse-engineering, hacking, or creating unauthorized servers.

Any other illegal or socially unacceptable acts.

Members are responsible for managing their accounts and mobile devices. The Company is not liable for losses caused by poor management or unauthorized use.

Members must enable and manage payment passwords to prevent unauthorized purchases on app stores. The Company is not liable for damages caused by Member negligence.

The Company may define rules for account names, character names, and posting methods, and Members must comply.

Members cannot use the Services for business activities (e.g., selling items/accounts, hacking, ad revenue, software piracy). Members are fully liable for consequences, including damages and legal action. If the Member’s actions cause loss to the Company, the Member must compensate.

Chapter 4. Use of Services and Restrictions

Article 11 (Provision of Services)

Once registration is complete, Members can immediately use the Services, unless otherwise specified.

The Company may provide additional features alongside the game service.

The Company may differentiate service levels (time, frequency, scope) by Member grade.

Article 12 (Use of Services)

Members may access Services through carriers, app stores, or Company websites, free or paid.

The Company may temporarily suspend Services for:

System maintenance, server upgrades, or network instability.

Power outages, equipment failures, or ISP disruptions.

War, natural disasters, or emergencies beyond the Company’s control.

In such cases, advance notice will be given when possible; otherwise, notice will follow.

Services are provided via applications or networks; Members must download or connect accordingly.

Paid content requires payment of stated fees. Data charges may also apply.

Service availability may be affected by device changes, number changes, or roaming. The Company is not liable.

Services may run background tasks, potentially incurring extra charges. The Company is not liable.

Article 13 (Changes and Termination of Services)

The Company may modify Services for operational or technical reasons, with advance notice. Urgent fixes may be announced afterward.

The Company may discontinue a Service for business reasons (e.g., mergers, expired licenses, poor profitability), with 30 days’ notice including termination date, reasons, and compensation terms.

The Company is not responsible for refunding free or expired paid items at termination. Only unused valid paid items may be compensated.

Service may also be suspended for:

Maintenance or system adjustments.

Hacking incidents or abnormal use.

Legal or regulatory requirements.

Force majeure events.

Business decisions such as mergers or closures.

The Company is not liable for issues arising from such changes unless caused by its willful misconduct.

Article 14 (Collection of Information)

The Company may review information to handle disputes, complaints, or maintain order. Third parties may only access such data if authorized by law.

The Company may collect device information (settings, specs, OS version, etc.) excluding personal data, for smooth operation.

The Company may request additional info from Members for service improvements or marketing. Members may refuse, and the request will clarify their right to do so.

Article 15 (Advertising)

The Company may display ads in the Services. With consent, it may also send promotional messages by email, SMS, or push notifications. Members may opt out anytime.

Ads or links may connect Members to third-party services.

The Company is not responsible for third-party ads or services, unless it intentionally facilitates harm or fails to act to prevent foreseeable damage.

Article 16 (Intellectual Property)

The Company owns copyright and other IP rights to content it creates within the Services.

Members may not reproduce, distribute, or exploit such content commercially without prior consent.

User-generated content (UGC) such as chat, images, or other uploads may appear in search results, promotions, or other displays, and may be edited as necessary. Members may request deletion or privacy controls.

These provisions remain effective even after termination of membership.

Article 17 (Purchase and Use of Content)

Paid content is tied to the account that purchased it and cannot be transferred.

The usage period follows the terms at purchase. If services terminate, indefinite-use content will expire on the termination date.

Items may have usage periods or conditions defined by the Company, displayed in purchase screens.

Rules for paid content:

Items must be used within 1 year of purchase unless activated.

Items marked as “permanent” last until service termination.

If item balance is altered for balance or policy reasons, unused portions will be compensated.

Paid content is linked to Member accounts (or devices for Temporary Members).

When both free and paid content are held, paid balances are consumed first, generally FIFO order.

Members may create or join in-game communities (guilds, clans, etc.). Admin roles may be reassigned if inactive for 30+ days or otherwise incapacitated.

If Company-related errors cause loss of data/items, recovery or compensation will be provided if objectively verifiable. Loss due to Member fault cannot be compensated.

Recovery requests must be filed within 7 days. Mistaken purchases, gifts, or third-party claims are not eligible. Proof of identity may be required.

Article 18 (Restrictions on Service Use)

Violations of Article 10 may result in restrictions, including:

Character bans (temporary or permanent)

Account bans

Service-wide bans

The Company is not liable for damages from legitimate restrictions.

Accounts may be suspended during investigations of hacking, illegal programs, or similar suspicious activities.

Article 19 (Reasons and Procedures for Restrictions)

When restricting service use, the Company will notify Members in advance of:

The reason for restriction

Type and duration

Appeal procedures

In urgent cases, notice may follow afterward.

Chapter 5. Withdrawal, Refunds, and Termination

Article 20 (Payments)

Payments follow the policies of carriers, app stores, or payment providers, and may be subject to limits.

Payments in foreign currencies may differ due to exchange rates and fees.

Article 21 (Withdrawal of Purchase, etc.)

Paid content is classified as refundable or non-refundable. Refundable items may be canceled within 7 days per app store policies.

Withdrawals are not allowed when:

Items are used immediately after purchase.

Items obtained without payment during normal gameplay.

Bonus benefits of an item have been consumed.

Part of a bundle is used.

Items were given free via gifts or promotions.

Items that lose value upon opening have been unsealed.

The Company may verify cancellation requests through platform purchase records and may require additional proof.

If a minor makes a purchase without guardian consent, the contract may be canceled. Proof of minor/guardian status may be required.

Purchaser status is determined by device, payment info, or account holder details.

Article 22 (Refunds of Overpayments)

Overpayments will be refunded, except actual costs may be deducted if caused by Member fault.

Refunds are handled per app store or Company policies. For iOS, refunds must be requested directly from Apple.

Communication fees (e.g., data charges) are not refundable.

Article 23 (Termination of Contract)

Members may terminate their contract anytime by withdrawing. All game data will be deleted and unrecoverable. App deletion alone does not count as termination.

The Company may terminate contracts if Members violate these Terms or engage in prohibited acts, after prior warning. Abuse from specific IP ranges may result in access blocks.

Chapter 6. Liability and Disclaimers

Article 24 (Liability for Damages)

Either the Company or Members are liable for damages caused by violating these Terms.

For third-party services provided under separate agreements, liability rests with the third-party provider if harm is caused by their fault.

Article 25 (Disclaimers)

The Company is not liable for damages caused by:

Force majeure events such as natural disasters.

Maintenance or repairs.

Member fault or negligence.

Information posted by Members.

Transactions or disputes between Members or with third parties.

Free services.

Lost profits or expected benefits.

Loss of items, ranks, or currency.

Unauthorized use due to poor password management.

Device changes, number changes, OS upgrades, roaming, or carrier changes.

Deletion of content or account data by the Member.

Loss of benefits/items not purchased directly from the Company.

Use of services by Temporary Members.

Use of counterfeit apps, altered APKs, or phishing sites.

Article 26 (Notices to Members)

Notices may be sent via email, in-game messages, or SMS.

Notices to all Members may instead be posted within the Services for 7+ days.

Article 27 (Governing Law and Jurisdiction)

These Terms are governed by the laws of the Republic of Korea. Disputes shall be resolved by courts as prescribed by law.

Article 28 (Severability)

If any part of these Terms is found invalid or unenforceable, it will be interpreted to best reflect the Company’s original intent, while the remaining provisions remain in effect.

Supplementary Provisions

These Terms take effect from May 2025.